Free Shipping on order

FAQ

  • Can i return the goods?

        You can return most of the new, unopened items sold and fulfilled by the Thecandours within 30 days of delivery for a full refund. For the 2021 holiday season, most items shipped between October 1st and December 31st can be returned until January 31st, 2022.、

  • When can i get a refund?

    Usually within 2-3 weeks. Most refunds will be fully refunded within 7 days after we receive and process your return.

  • Does the Thecandours provide exchange and exchange services?

        Yes, you can create replacement and exchange orders on this page by clicking "Return Items" and following the instructions. If you receive a damaged or defective item, we will provide you with a replacement for the exact item. If you want to change an item, you can change to another size or color or an item in the shopping cart.

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 15 to 35 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. 

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

* Cosmetics, Lingerie and underwear/shape wear are final sale for hygienic reasons.

What Methods of Payment Do You Accept?

We accept paypal/credit card.

Need additional help?

 You can contact us here:lily@vipcservice.com